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Answers to commonly asked customer service, ordering
and technical questions
Customer Service
| Q. |
How can I reach OUP Japan Customer
Service? |
| A. |
On the menu bar
you'll see the "Customer
Service" button. Please visit that section of this site or click on the "Contact
Us" link located next to the "Your Best Choice" logo for
information
on
how
to
reach
us
by
e-mail,
phone, mail or fax. |
| Q. |
Whom do I contact to
eliminate duplicate catalogs, receive catalogs at a new address,
etc.? |
| A. |
We appreciate your cooperation in supplying us with
up-to-date information about your teaching needs so that we only send materials
that are relevant to you. Please contact us at elt.japan@oup.com
to update your contact information or to remove your name from our mailing |
| Q. |
Do you share my name and postal address
with other companies? |
| A. |
No, your name and contact information is only used
by OUP Japan and will not be sold, traded or used for any other purposes. |
| Q. |
I've heard that you have consultants
that can give product presentations and conduct teacher training sessions? How
can we get a consultant to visit us? |
| A. |
Our professionally qualified, bilingual team of
English Language Teaching Consultants is available to advise teachers on the suitability
of all Oxford ELT materials as well as to give teacher training seminars and product
workshops. Please contact us at elt.japan@oup.com
for details. |
| Q. |
I have a book idea (manuscript) that
I would like OUP to publish. Whom should I contact? |
| A. |
There is an editorial page in the "Customer
Service" section of this website. Information on contacting editorial staff
and the procedure for submitting manuscripts is listed there. |
Availability, Ordering and Prices
| Q. |
How do I request inspection
copies or catalogs online? |
| A. |
On the
menu bar you'll see the "Online Catalog" button. Click on that
button and follow the instructions. |
| Q. |
Are all the items listed
in the online catalog currently in stock? |
| A. |
This catalog lists titles stocked
in Japan unless otherwise stated. However, Oxford University
Press is a worldwide publisher and with increasing accessibility
to global information, teachers may wish to order titles published
by the Press that are not stocked in Japan. It is possible to
order these non-stock titles but we regret that such an order
will take up to eight weeks to fulfill. Also, we are unable
to accept returns on these books. Please contact us at elt.japan@oup.com
for more information on stock availability and ordering non-stock
items. |
| Q. |
I know you carry this item, but I couldn't
find it on your site. How can I get more information? |
| A. |
Oxford University Press is the world's largest university
press, publishing over 4,000 new titles a year. We stock only a portion of our
global list here in Japan, but it is possible to get information on most OUP titles
through our home site in the UK, www.oup.com
. Please contact us at elt.japan@oup.com with
any OUP-related questions that cannot be answered online or for more information
on stock availability and ordering non-stock items. |
| Q. |
Can I purchase OUP materials online
through this website? |
| A. |
No, As an importer and wholesaler, Oxford University
Press Japan does not sell books through direct retail. Please order through your
usual local bookseller, or anywhere that foreign books are sold. Should you need
help finding a bookseller in your area please visit the How
to Buy section of this website or send an e-mail inquiry to elt.japan@oup.com.
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Technical Questions
| Q. |
Which web browser should I use to view
the site? |
| A. |
While most any web browser should be fine, we recommend
Netscape or Internet Explorer 4.0 or above. |
| Q. |
Your web pages are wider than my computer
screen. How can I see the full width of the pages without scrolling left to right? |
| A. |
Most current computers are fully capable of using
a higher resolution than the windows default (640x480). If you raise your display
resolution to 800x600 1024x768 this should give you ample space to display most
any site on the Internet without having to scroll horizontally.
Adjusting a monitor's resolution
For Windows 98:
1. From the Start menu, click Settings and then Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Select the monitor that you want to change if you have more than one monitor.
5. Move the Screen Area slider from left to right to set the desired resolution
or screen size.
6. Click Apply to view the new resolution.
7. Click OK to accept the changes.
For a Mac:
1. Open the Control Strip by clicking its end.
2. Click the TV icon with a checkerboard pattern.
3. Select from the choices offered: Color LCD, 640 by 480, 800 by 600, and 1024
by 768. Not all Macs offer all choices.
4. Your screen resolution will change instantly.
5. Close the Control Strip. |
| Q. |
To order inspection copies, does my
browser need to be set to "accept cookies"? |
| A. |
No, Cookies do not have to be enabled to order inspection
copies or for any other area of the site. Cookies will allow our site to automatically
recognize you when you return, but if you don't use them it will simply ask you
to login again before making more requests. |
| Q. |
Do I need Flash Player or any other
special software to view your site? |
| A. |
Although Flash
is used on the top page, it's not required for browsing or for requesting samples.
Some downloads do require that you have Adobe
Acrobat Reader which can be downloaded for free from Adobe Systems. You also
need a Real
Player in order to enjoy the sample audio files. Please click here to download
the player if you have not installed it yet. |
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